Privacy Policy

1. Introduction

Tindlewick ("we", "us", "our") is a service provider registered and operating in Malaysia. We offer guest assistant configuration and review services to hotels and guesthouses. Our registered address is Level 4, Wisma Sanyan, Jalan Sultan Ismail, 50250 Kuala Lumpur.

This Privacy Policy applies to information collected through our website at tindlew.club and through any direct communication you have with us — including enquiry forms, telephone calls, and email. It does not apply to third-party websites linked from our pages.

2. Information We Collect

We collect only information that is reasonably necessary for the operation of our services. This includes:

• Contact details: name, email address, and telephone number submitted through our contact form.
• Correspondence records: emails, notes from phone conversations, and follow-up communications related to a service enquiry.
• Website usage data: anonymised information collected through analytics tools, including pages visited, session duration, and browser type.
• Cookie data: preference and consent records stored in your browser via localStorage (see Section 5 below).

We do not collect sensitive personal data such as identification numbers, financial details, or health information. We do not purchase or import contact lists from third parties.

How Data Is Collected

• Directly from you via the contact form on our website.
• Through email or telephone when you reach out to us.
• Automatically through cookies and analytics scripts when you browse our website.

Legal Basis for Processing

We process your personal data on the following grounds:

• Your consent — for analytics and marketing cookies, and for sending non-essential communications.
• Legitimate interest — to respond to your enquiry and maintain records of service interactions.
• Contractual necessity — where you have engaged us to deliver a service.

Retention Periods

• Enquiry records: retained for up to 24 months from last contact.
• Service delivery correspondence: retained for up to 36 months from project completion.
• Analytics data: retained in anonymised form for up to 26 months.

3. How We Use Your Information

Information you provide is used for the following purposes:

• Responding to your service enquiry and providing the requested information.
• Delivering, managing, and following up on service engagements.
• Sending occasional updates about our services where you have indicated interest — you may withdraw this at any time.
• Understanding how our website is used so we can improve it.
• Meeting any legal or regulatory obligations applicable in Malaysia.

Sharing With Third Parties

We do not sell personal data. We may share limited data with:

• Analytics providers (such as Google Analytics) to understand website usage — data is anonymised where possible.
• Email service providers used to send correspondence — these are bound by appropriate confidentiality terms.
• Professional advisers where legally required or in the event of a dispute.

4. Data Protection Measures

We take reasonable steps to protect the information in our care:

• Our website is served over HTTPS with SSL/TLS encryption.
• Access to enquiry records is limited to staff directly involved in service delivery.
• We do not store payment card information on our systems.
• In the event of a data breach that poses a risk to individuals, we will take prompt steps to contain it and notify relevant parties as required under Malaysian law.

5. Cookies

We use cookies and similar browser storage to improve your experience on this website. Cookie categories include:

• Essential cookies: required for the site to function correctly; always active.
• Analytics cookies: used to understand how visitors use the site; only set with your consent.
• Marketing cookies: used for advertising tracking purposes; only set with your consent.
• Preference cookies: used to remember your settings; only set with your consent.

You can review and update your cookie choices at any time on our Cookie Policy page.

6. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or outdated information.
• Withdraw consent to processing at any time, where consent is the basis for processing.
• Request deletion of data we no longer have a lawful reason to retain.
• Object to processing carried out on the basis of legitimate interest.
• Limit processing in certain circumstances while a concern is being resolved.

To exercise any of these rights, please write to us at [email protected]. We will respond within 21 days. Requests are handled at no charge unless they are repetitive or excessive.

7. External Links

Our website may include links to external resources or partner pages. These are provided for reference and we are not responsible for the content or privacy practices of any external site. We encourage you to review the privacy policies of any site you visit.

8. Children's Privacy

Our services are intended for business enquiries from adults aged 18 and above. We do not knowingly collect information from individuals under 18. If you believe we have inadvertently received such information, please contact us and we will remove it promptly.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or in applicable law. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website following any update indicates your acknowledgement of the revised policy.