OUR SOLUTIONS
Three ways to start improving how your property answers guest questions.
Choose the service that fits where your property is today — from a simple review to a full multi-property programme. All with fixed pricing and clear deliverables.
← Back to HomeOUR APPROACH
We review before we configure — always
Every Tindlewick engagement starts with the same question: what do your guests actually ask? We look at real enquiry patterns before anything is configured. This means the assistant we build for you is shaped by your guests' language and concerns, not a default template.
From there, the process depends on which service you've chosen — but the principle stays the same: accurate information, clear handover paths, and a team that's confident using what we leave behind.
Review enquiries
We study your actual guest messages first
Configure accurately
Replies built from your property information
Test before go-live
Real question patterns checked against replies
Hand over with care
Live session + plain-language guide for your team
Guest Chat Review
RM 540
A starting service for hotels and guesthouses who want to understand whether a guest text assistant is worth pursuing. We review a sample of your typical enquiries, run a small test exchange using your property details, and produce a written summary covering what the assistant handled well and where a human host would need to stay involved.
This service is suited to front-office teams who are curious but not yet ready to commit to a full setup. It requires minimal effort on your side — we do the review work and bring you a clear picture of fit.
What's included:
- Enquiry review using your actual guest messages
- Sample test exchange with your property details
- Written summary report on fit and next steps
- Initial discovery call with your team
Process steps:
Discovery call to understand your property and enquiry volume
You share a sample of your common guest enquiries
We run a test exchange and assess coverage and accuracy
Written summary delivered — typically within 10 business days
BEST SUITED FOR
Hotels and guesthouses new to guest assistant tools who want a low-commitment way to evaluate fit before committing to a setup. Also useful for properties that have tried chatbot tools before and weren't satisfied — we help identify why and whether a different approach makes sense.
BEST SUITED FOR
Hospitality managers who have decided they want a guest assistant and are ready to move from evaluation to implementation. The service is structured enough to handle a busy property's information — check-in policies, facilities, local guides, staff contact routing — and put it somewhere guests can reach it reliably.
Guest Assistant Setup
RM 1,690
For properties ready to put a guest assistant in place. We organise your property information, configure accurate replies, and build a clear handover path so guests can always reach a real host when they need to. The setup concludes with a training session for your team and a written maintenance guide.
This service is aimed at hospitality managers who understand the value of better guest communication and want a properly configured assistant — not a template left for them to fill in themselves.
What's included:
- Full property information organisation
- Reply configuration for your common guest enquiries
- Human handover path design and testing
- Live training session with your front-office team
- Written maintenance guide for ongoing management
Process steps:
Intake call — we collect your property information and enquiry history
Information organisation and reply configuration (approx. 10 business days)
Review session with your team — you check replies, we adjust
Go-live with training session and maintenance guide handover
Guest Experience Programme
RM 2,900
A broader engagement for property groups managing several locations or multiple languages. This programme covers multi-property setup, quality review cycles, and an internal ownership guide — so your team can maintain consistent, warm replies across every property without depending on external help for routine updates.
Suited to hospitality groups who want a single coherent approach to guest text communication across their portfolio, including support for Mandarin, Bahasa Malaysia, and English enquiries.
What's included:
- Multi-property information organisation and setup
- Multi-language reply configuration (EN, ZH, BM)
- Scheduled quality review cycle
- Internal maintenance guide for ongoing team ownership
- Training session for managers across properties
Process steps:
Portfolio intake — we map enquiry patterns across all properties
Multi-property configuration with language accuracy checks
Manager review across properties — we adjust and confirm
Go-live with training and maintenance guide handover
Scheduled quality review cycle begins
BEST SUITED FOR
Property groups managing two or more locations, or single properties handling a high volume of multi-language enquiries. Also suited to groups expanding their portfolio who want a consistent guest communication standard in place from the beginning.
CHOOSE THE RIGHT FIT
Which service is right for your property?
| What you get | Chat Review RM 540 |
Assistant Setup RM 1,690 |
Experience Programme RM 2,900 |
|---|---|---|---|
| Enquiry review | |||
| Written summary report | |||
| Full reply configuration | — | ||
| Human handover design | — | ||
| Staff training session | — | ||
| Maintenance guide | — | ||
| Multi-property setup | — | — | |
| Multi-language (EN/ZH/BM) | — | — | |
| Scheduled quality review cycle | — | — |
STANDARDS WE HOLD ACROSS ALL SERVICES
What every Tindlewick service includes by default
Careful data handling
Sample enquiry data is handled discreetly and not retained beyond the review period. Discussed with each property before we begin.
Human escalation always available
No configuration goes live without a tested path for guests to reach a real person.
Written deliverables
Every service produces a document your team can refer to — not just a verbal handover that fades from memory.
Language accuracy checks
Multi-language replies are verified in each language — not just translated and assumed to be correct.
Pre-launch testing
Every configuration is tested against real question patterns before your team or guests ever see it.
Clear timelines
We give you a realistic timeline at the start and flag any changes early. No vague "a few weeks" estimates.
CLEAR PRICING
Fixed price. No subscriptions. No surprises.
GUEST CHAT REVIEW
RM 540
Per review engagement
- Enquiry review
- Sample test exchange
- Written summary report
GUEST ASSISTANT SETUP
RM 1,690
Per property setup
- Full configuration
- Human handover design
- Training session
- Maintenance guide
EXPERIENCE PROGRAMME
RM 2,900
Multi-property engagement
- Multi-property setup
- Multi-language (EN/ZH/BM)
- Quality review cycle
- Internal ownership guide
LET'S TALK
Not sure which service fits your property?
Send us a short message and we'll recommend the right starting point for your situation — no pressure to commit to anything first.
Get in Touch